Terms & Conditions of Carriage
These terms apply to every transfer, tour and private hire booked with Wings of Paris. By ticking the box on our booking form, or by paying a deposit, you accept them. Please read sections 3 to 6 carefully: they explain cancellations, waiting time and delays.
1. Who we are
Wings of Paris is the trade name of Adel Laoubi, sole trader (SIREN 814 970 059). Wings of Paris takes your booking, answers your questions and is your contact before, during and after the trip.
The transport itself is carried out by AUTOCARS MELYA (SAS, RCS Nanterre 944 434 802), a public road passenger transport company with vehicles of more than 9 seats, driver included. AUTOCARS MELYA is the carrier. In these terms, "we" means Wings of Paris and AUTOCARS MELYA, working together. Full company details are in our Legal Notice.
2. Booking and confirmation
- The booking form is a request. Your booking is confirmed only when we confirm it to you in writing, by email or WhatsApp, with the date, time, route and total price.
- Prices are fixed, in euros (€), all taxes included (VAT at the rate in force for passenger transport). Tolls and chauffeur service are included. Prices shown for airport transfers cover one pick-up and one drop-off within the area described on the booking page.
- A deposit of 30% of the total price may be requested by secure payment link to secure your booking. The balance is due before or on the day of service, as indicated in your confirmation.
- Vehicles carry a maximum of 12 passengers, children and infants included. We may refuse to carry passengers above that number, with no refund.
- Please give us accurate information: number of passengers, bags, flight or train number, addresses and children's ages and weights. Inaccurate information may prevent us from carrying out the service as planned.
3. Cancellation by you
Cancellations must be sent by email to [email protected] or by WhatsApp. The date and time we receive your message counts, measured against the scheduled pick-up time (Paris time).
Airport and city transfers
| Cancellation received | Refund |
|---|---|
| More than 48 hours before pick-up | 100% of the amount paid |
| Between 48 and 24 hours before pick-up | 50% of the total price is due |
| Less than 24 hours before pick-up, or no-show | 100% of the total price is due |
Full-day and half-day tours (Versailles, Normandy and other tours)
A vehicle and a chauffeur are reserved for you for the whole day, so a longer notice applies.
| Cancellation received | Refund |
|---|---|
| More than 7 days before the tour | 100% of the amount paid |
| Between 7 days and 48 hours before the tour | 50% of the total price is due |
| Less than 48 hours before the tour, or no-show | 100% of the total price is due |
Changes
You may change the date, time or addresses free of charge if you tell us more than 48 hours before pick-up (7 days for tours), subject to availability. Later changes are treated as a cancellation and a new booking.
No right of withdrawal
Under article L221-28 of the French Consumer Code, the 14-day right of withdrawal does not apply to passenger transport services booked for a specific date or period. The cancellation conditions above are the only ones that apply.
If your flight or train is cancelled by the carrier, send us proof as soon as you can: we will move your booking to another date at no cost, or refund it, at our choice and according to availability.
4. Cancellation or change by us
If we cannot carry out the service (breakdown, accident, illness of the chauffeur), we will warn you as soon as possible and we will provide a replacement vehicle when we can. If we cannot, you are refunded in full for the part of the service that was not carried out. We are not liable for other costs, except where the law says otherwise.
5. Waiting time, flight delays and late arrivals
- Airport arrivals: we track your flight. One hour of waiting time is included in the price, counted from the actual landing time of your flight. A delayed flight costs you nothing extra, as long as you gave us the correct flight number.
- Other pick-ups (hotels, addresses, stations): 15 minutes of waiting are included, counted from the agreed pick-up time.
- Beyond the included time: waiting is charged €15 per 15 minutes started, only with your agreement given beforehand (the chauffeur will ask you), and is payable on the day.
- Missing passengers: if nobody has met the chauffeur once the included waiting time is over and we cannot reach you on the phone number you gave, the service is considered carried out and no refund is due.
- Tours: the duration is the one shown in your confirmation (for example 8:30 am to 1:30 pm for the Versailles half-day). Extra time is charged €15 per 15 minutes started (€60 per hour), only with your agreement beforehand, subject to the chauffeur's legal driving and rest times.
- Our punctuality: we do our best to be on time. Traffic, accidents, roadworks, strikes, weather and other events outside our control can cause delays. A delay on our side does not give a right to compensation, but if we are more than 30 minutes late for a reason within our control and you choose to cancel, you are refunded in full.
6. Force majeure
Neither party is liable for failing to perform because of events beyond their reasonable control (strikes, road closures, security measures, severe weather, natural disasters, epidemic measures, orders of the authorities). In that case we move your booking to another date or refund the part of the service that was not carried out.
7. Luggage
Our vehicles carry up to 12 large checked suitcases plus carry-on bags, as long as the passengers and bags you declared match the booking. Oversized items (skis, bikes, musical instruments, strollers beyond one per child and so on) must be declared in advance. If bags do not fit, we may refuse the extra items or ask for a second vehicle at your expense. Luggage stays under your responsibility. Please do not leave belongings in the vehicle.
8. Children and child seats
Seat belts are compulsory. Child seats and boosters approved to European standards (UNECE R44 or R129 i-Size) are provided free of charge on request, in the booking form, with the correct number, age and weight of each child. The total number of child seats cannot exceed the number of passengers. Without a prior request we cannot guarantee a seat. Children must be accompanied by an adult.
9. Passenger conduct
Smoking and vaping are forbidden. Illegal items are forbidden. The chauffeur may refuse or stop the service without refund if a passenger is dangerous, drunk or abusive, or if safety rules are not respected. Passengers must pay for damage and cleaning caused to the vehicle by their fault.
10. Our liability and insurance
The carrier holds the civil liability insurance required by law for road passenger transport, with AXA France IARD. A certificate is available on request. We are liable for the safe carriage of passengers and bags, as set out by law. We are not liable for indirect losses such as a missed flight, train, meeting or event caused by traffic or by events beyond our control: please leave a comfortable margin between the end of a transfer and a departure. Nothing in these terms limits rights that the law gives you and that cannot be waived, or our liability for death or personal injury caused by our fault.
11. Payment
Payments are made by bank card through a secure payment provider. We never see or store your card number. Payments are collected by the carrier, AUTOCARS MELYA, through Airwallex, which also provides the payment links we may send you. Tips are not included and are never obligatory.
12. Complaints
Please send any complaint to [email protected] within 7 days of the service. We answer within 30 days.
13. Personal data
How we use your data is explained in our Privacy Policy.
14. Applicable law
These terms are governed by French law. For any dispute, the courts of Nanterre have jurisdiction, unless mandatory consumer protection rules of the country where you live give you the right to go to another court. These terms are written in English for your convenience. In case of difference, the French version prevails when one is provided.